Refund policy
ASAP MOTO Refund & Return Policy
At ASAP MOTO, we stand behind the products and services we provide. Because motorcycles, vehicle parts, tires, special-order items, and performance products differ significantly in their nature and use, return eligibility varies by product category.
Motorcycle & Vehicle Sales
ALL MOTORCYCLE AND VEHICLE SALES ARE FINAL.
Once a motorcycle or other vehicle has been purchased and the transaction has been completed, ASAP MOTO does not accept returns, exchanges, or cancellations simply because a customer changes their mind, no longer wants the vehicle, finds another vehicle, or experiences buyer’s remorse.
There is no 30-day return or exchange policy on motorcycles or vehicles sold by ASAP MOTO.
Any deposit, cancellation, or refund terms applicable before completion of a vehicle sale will be governed by the applicable purchase agreement, buyer’s order, deposit agreement, financing documents, and applicable law.
New and used motorcycles may also be subject to manufacturer warranties or other rights and remedies provided by applicable federal or New Jersey law. Nothing in this policy is intended to waive, restrict, or eliminate any rights or remedies that cannot legally be waived.
Used Motorcycles
Used motorcycles are sold in the condition disclosed and agreed upon at the time of sale and are not returnable or exchangeable after purchase, except where otherwise required by applicable law or expressly agreed to in writing by ASAP MOTO.
Customers are encouraged to inspect the motorcycle carefully and ask any questions regarding its condition, history, modifications, or operation before completing the purchase.
Any warranty provided with a particular used motorcycle, if applicable, will be stated separately in the vehicle’s sales documentation. No website return policy creates an additional vehicle warranty.
New Motorcycles
New motorcycles are not returnable or exchangeable after the sale is completed.
Manufacturer warranty claims involving a new motorcycle are subject to the applicable manufacturer’s warranty procedures and applicable law. A warranty concern or mechanical issue does not automatically entitle the purchaser to return the motorcycle to ASAP MOTO for a refund.
Tires
Tires may be returned within 30 days of purchase only if they are:
- Unused
- Never mounted
- Never installed
- Undamaged
- In new, resalable condition
- Accompanied by proof of purchase
Mounted, installed, ridden-on, damaged, or otherwise used tires are not returnable.
Special-order tires may be non-refundable or subject to a restocking fee.
Parts, Accessories & Merchandise
Eligible unused parts, accessories, and merchandise may be returned within 30 days of purchase, provided they are unused, uninstalled, undamaged, and in their original packaging with proof of purchase.
ASAP MOTO reserves the right to charge a restocking fee of up to 20% on eligible returns.
Electrical components, ECUs, electronic devices, opened electronic products, programmed or flashed components, installed parts, and items showing signs of use or installation are not returnable unless defective and otherwise eligible for return.
Special Orders & Custom Items
Special-order, custom, personalized, modified, programmed, flashed, painted, fabricated, or customer-specific items are final sale and non-refundable.
Deposits or payments made toward special-order merchandise may also be non-refundable once the order has been placed with the supplier.
Performance & Racing Products
Products intended for racing, competition, off-road, or performance use are not returnable after installation or use.
ASAP MOTO does not guarantee that any performance product, modification, ECU flash, tuning component, exhaust system, or other aftermarket component will produce a specific horsepower, torque, performance, sound, or other result unless expressly stated in writing.
Defective or Incorrect Items
If you receive an incorrect item or believe an item was defective when received, please contact ASAP MOTO as soon as possible at asapmoto.linden@gmail.com or 908-803-2929.
Photos, videos, diagnostic information, or return of the product may be required before a replacement, warranty claim, store credit, or refund can be authorized.
Manufacturer warranty procedures may apply to defective products.
Shipping
Unless the return results from an error by ASAP MOTO, customers are responsible for return shipping costs.
Original shipping, freight, delivery, handling, and related charges are non-refundable unless otherwise required by law.
No merchandise should be shipped back to ASAP MOTO without first contacting us for return authorization.
Refund Processing
Approved refunds will generally be issued to the original method of payment. Processing times may vary depending on the payment provider or financial institution.
Shipping charges, installation labor, diagnostic charges, tuning charges, programming charges, and other services already performed are not refundable unless otherwise expressly agreed to by ASAP MOTO or required by law.
Return Address
ASAP MOTO
111 E Elizabeth Ave
Linden, NJ 07036
Email: asapmoto.linden@gmail.com
Phone: 908-803-2929
Policy & Legal Rights
ASAP MOTO reserves the right to deny a return that does not meet the requirements of this policy.
This policy does not limit or waive any rights or remedies provided to consumers under applicable federal or New Jersey law. If any provision of this policy conflicts with applicable law, the applicable law will control.
By completing a purchase from ASAP MOTO, the customer acknowledges and agrees to the applicable terms of this Refund & Return Policy and any additional terms contained in the customer’s sales, service, or purchase documents.